Returns & Exchanges
At MyFlavia by Lavazza, we strive for complete satisfaction with your coffee and brewing experience. If you are not entirely happy with your purchase, we offer a 30-day return policy for unopened products and equipment.
Initiate Your Request
Contact our customer service team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and a prepaid shipping label.
Prepare Your Package
Ensure all items are in their original, unopened packaging and securely box them to prevent damage during transit, including a copy of your packing slip.
Ship the Items
Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing